YOUR HORSE. YOUR GEAR. YOUR WAY.

Ordering & Shipping Information / Returns & Refunds

CUSTOMER SERVICE
Please see our Contact page for all information.


ORDERING ON OUR SECURE SITE
We've done our best to make shopping on ubraidit.com a no-hassle experience. However, there may be multiple orders received at the same time for an item available in limited quantities. If this happens, we will contact you as soon as possible so a decision can be made regarding your order.

If you have questions about a particular item, please contact us for more information before placing the order.

During checkout you will be asked for information necessary to fulfill your order. Please refer to our Privacy Policy towards the end of this page.

Payment methods
We gladly accept Visa, MasterCard, Discover and American Express. All transactions are processed via a Secure Server using SSL encryption.

Sales tax
New Mexico residents will pay sales tax of 8.3125% which is automatically calculated during checkout.

When to expect your order

At U-BRAID-IT we try to be as efficient as possible. If all items are in stock (we will contact you if otherwise), we will do our best to get them boxed and on their way within 24 to 48 hours. Keep in mind, holidays, weekends, and the occasional time we are away will slow the shipping process.


SHIPPING METHODS AND RATES
We ship worldwide through the US Postal Service via Priority Mail in most cases, or First Class Mail with delivery confirmation. Occasionally we may opt to use UPS or Fed-Ex if the customer requests such services, or if these shipping methods are less expensive. We try our best to save our customers money with flat rate boxes, etc.

Note: Shipping rates for US residents up to $199.99 will be automatically calculated during checkout. CHARGES ARE PENDING ONLY. Depending on actual weight and destination, the charges may be less than stated. If this is the case, we will make the adjustment to your order and final charges. Orders over this amount will be charged accordingly. Please contact us for a shipping estimate if your order exceeds this amount, or ship to address is not within the US.

Transit time
Transit times can vary, but are generally 2 to 5 business days (from when we ship) for Priority Mail within the US. Foreign orders can take anywhere from 10 to 14 days, depending on customs. If your package has not arrived in a reasonable amount of time, please contact us immediately so we can track your package.

Shipping on Specialty Tools
Our Specialty Tools are drop shipped by the builder from the state of Tennessee and are handled separately from any U-BRAID-IT packages. Shipping is through the US Postal Service via Priority Mail. The shipping rates provided on our site pertain to packages shipped from our office in Santa Fe and not from Tennessee. Therefore, we will need to re-calculate the shipping once the order is received. If you wish to receive a shipping quote before placing your order, please contact us otherwise we will proceed with the updated shipping charge.

Incorrect address or failure to pick up a package
In the event that you provide the incorrect address or fail to pick up a package and the package is returned as undeliverable, we will first contact you. The customer will pay the shipping to resend it.

Shipping rates
Please click here to view shipping rates.


RETURNS AND EXCHANGES
We pride ourselves on offering quality goods to our customers. If for any reason a product does not meet your expectations, we will be more than happy to assist as long as the following criteria is met:

• All returnable items must be in new, unused and re-sellable condition and received by us within 10 days from the date of purchase. Note: The Rope-N-Go pet harness has a 30 day money back guarantee and is not warranted against normal wear and tear. Please refer to the accompanying hang tag for directions on use and safety.

• Closeout items are final and non-refundable.

• Shipping expenses included with original purchase are not refundable. Return shipping will be paid by the customer, as well as shipping on exchanges.

• Exchanges can be made on unopened/unused paracord rolls for a different color within 7 days, and only if the individual pays the return shipping. Please order cord samples if in doubt as to color.
 
• All custom cut ropes (including paracord, halter rope, yacht rope and cinch cords) are not returnable.

• Horse tack and/or other items made from our quality supplies are subject to normal wear and tear, and are therefore not returnable if made into an item. It is the responsibility of the individual making the item to ensure that the item is deemed safe for use. 

Please contact us before returning an item.


TERMS OF USE
U-BRAID-IT Braiding Supply Co. LLC is happy to provide our services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Privacy
Please review our Privacy Policy below, which also governs your visit to our website, to understand our practices.

Electronic communications
When you order from ubraidit.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright
All content included on this site, such as text, graphics, logos, photos, video clips, is the property of U-BRAID-IT Braiding Supply Co. LLC or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of U-BRAID-IT Braiding Supply Co. LLC, with copyright authorship for this collection by U-BRAID-IT Braiding Supply Co. LLC, and protected by international copyright laws.

Trade marks and site contents
U-BRAID-IT Braiding Supply Co. LLC and Rope-N-Go trademarks and trade dress may not be used in connection with any product or service that is not U-BRAID-IT or Rope-N-Go, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits U-BRAID-IT or Rope-N-Go. All other trademarks not owned by U-BRAID-IT or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by U-BRAID-IT or its subsidiaries.

U-BRAID-IT Braiding Supply Co. LLC grants you a limited license to access and make personal use of this site and not to download any portion of it (whether for web or print use), except with express written consent of U-BRAID-IT. You may not use any U-BRAID-IT or Rope-N-Go logo, photos, or other proprietary graphic, or trademark without express written permission.

Product descriptions
U-BRAID-IT Braiding Supply Co. LLC and its associates attempt to be as accurate as possible. However, U-BRAID-IT does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by U-BRAID-IT itself is not as described, your sole remedy is to return it in unused condition. Please review our Return policy, posted on this site above.

Applicable law
By visiting ubraidit.com, you agree that the laws of the state of New Mexico, USA, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and U-BRAID-IT Braiding Supply Co. LLC or its associates.

Site policies, modification and severability
Please review our other policies, such as our Shipping, Returns and Privacy Policy, posted on this site. These policies also govern your visit to ubraidit.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Questions
Questions regarding our Terms of Use, Privacy Policy, or other policy related material can be directed to us at info@ubraidit.com.


PRIVACY POLICY

What information do we collect?

We collect information from you when you place an order. When ordering you will be asked to enter your: name, e-mail address, credit card billing address, mailing address, phone number and credit card information.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

• To process transactions~
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To inform you of sales, new products, a contest, survey or other site feature. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

• To send periodic emails~
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

How do we protect your information?
Your privacy is important to us. Therefore, we implement a variety of security measures to maintain the safety of your personal information when you place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?
Yes—Cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent
By using our site, you consent to the above Privacy Policy.